- A website has been created to provide some basic tech help.
- We have a helpdesk for parents or students who struggle with technology at home.
- Please review the Chromebook/iPad Care & Policy Guide for grades K-12.
- Families with no or limited internet at home may request a hotspot until 9/4/2020.
- The district is offering voluntary Chromebook/iPad insurance until 9/4/2020. If you would like to purchase Voluntary Insurance you may do so here at https://fmcsd.revtrak.net/technology
How To Get Help With Technology While At Home
If your student is experiencing technical difficulties with his or her online learning materials please refer to the following resources to get assistance.
We have set up a website that covers the basics and may be all you need to get answers. Please visit https://www.fmcsd.org/home-tech-support/ to get started.
If you need your student’s password reset please
- email help@students-fmcsd.on.spiceworks.com OR
- call 319.372.7252 and press option 9 to reach the technology department.
If you cannot sign into Canvas or don’t have classes listed after you sign in remember to visit https://fmcsd.instructure.com and sign in with Google. Students on school issued Chromebooks will automatically get signed into Canvas.
If you still cannot sign in to Canvas please
- email help@students-fmcsd.on.spiceworks.com OR
- call 319.372.7252 and press option 9 to reach the technology department.
If you cannot sign into SeeSaw please reach out to your student’s teacher directly. A list of teachers and their email addresses can be found on our staff directory page.
For general information about online learning please email Linda Hardy at linda.hardy@fmcsd.org.
If you signed up for a HotSpot you will need to pick it up at the High School after making an appointment. Call the High School office (319.372.1862) to schedule a pick up time.
We try to get to every call and email as soon as possible but it may take a few hours before we can respond to voicemail or emails. If you are emailing on behalf of your student, please be sure to include your child’s name(s) and your contact information. You do not need to submit a second ticket for the same issue.
For all other remote learning technology help please
- email help@students-fmcsd.on.spiceworks.com OR
- call 319.372.7252 and press option 9 to reach the technology department.
Chromebook / iPad Care and Policy Guide
We encourage all parents and students to revisit the Chromebook / iPad Care and Policy Guide which was also available during registration. Remember to take good care of the device on loan to you from the district.
Chromebook / iPad Voluntary Insurance
The Fort Madison Community School District is offering a voluntary insurance plan to parents/students. Read more here
Please note that parents have until September 4th to decide if they would like to purchase insurance. Insurance will only be offered to new students after 9/4/2020.
